Refund policy

Returns & Refunds

We want you to love your little haunting. If something isn't right, we're here to make it good.

Returns
You have 30 days from the day your order arrives to request a return. To be eligible, your item should be unused, in its original condition, and in its original packaging. To start a return, just email us at ghostlygrove@agtmholdings.com with your order number and we'll walk you through the next steps. Please don't send anything back before reaching out — we'll let you know exactly what to do.

Damages & Issues
Please check your order as soon as it arrives, and contact us right away if your item is defective, damaged, or if you received the wrong thing. In many of these cases we can make it right quickly — often with a refund or replacement, and without asking you to ship anything back.

Cancellations
Changed your mind? You can cancel your order within 24 hours of placing it, as long as it hasn't shipped yet. After that, reach out and we'll do our best to help.

Non-Returnable Items
A few things can't be returned, including gift cards. Discounted and bundled items are still returnable under the terms above. If you're unsure about your specific item, just ask.

Exchanges
The fastest way to get what you want is to request a return, and once it's accepted, place a new order for the item you'd like instead.

Refunds
Once we've received and reviewed your return, we'll let you know if your refund is approved. If it is, you'll be refunded to your original payment method within 10 business days. Keep in mind it can take extra time for your bank or card company to post the refund.

If more than 15 business days have passed since we approved your return and you still haven't seen it, please contact us at ghostlygrove@agtmholdings.com.